Mobile / Sports
zh88 has put together answers to the questions we hear most often — from how to link your bKash wallet to an account, to checking a withdrawal status and finding your transaction record. If something is not covered here, our support routes are listed below.
Most questions we receive fall into a small number of categories: how to fund an account, how to read a transaction record, what to do when a deposit does not show up, and how to reach us when the answer is not here. This FAQ page is arranged to match that pattern — payment questions first, then account controls, then lobby access.
These four figures describe the structural scope of the questions answered here — the payment methods addressed, the game categories the lobby contains, the languages the interface runs in and the support routes you can reach from your account page. They are drawn from the configured site, not estimated.
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Some account situations need a direct look from our team — a deposit that is sitting unconfirmed after you have already followed the bKash steps, or a withdrawal reference that does not match your Bank Transfer record. These are the three routes you can use to get in touch. All of them are reachable from the help section inside your account panel.
Open the chat widget from the help section of your account panel. Describe your question and paste your transaction ID so the agent can pull the correct record without extra back-and-forth.
Send your question to the support address shown in the account help section. Attach a screenshot of the transaction record and include your account reference number in the subject line for faster matching.
The help centre inside your account contains step-by-step walkthroughs for the bKash deposit flow, Bank Transfer reference steps and common account-control questions. Check it before raising a ticket.
Every answer in this FAQ is written against the actual account flows and payment configurations running on the site — not copied from a generic template. When a step changes, the answer changes with it. We do not invent processing times, fee amounts or eligibility rules we cannot confirm.
Each FAQ answer maps to a real screen inside your account. We describe the fields you will actually see — bKash number entry, Bank Transfer reference, transaction history list — so you can follow along without guessing where to look.
We do not publish deposit or withdrawal times we cannot confirm, and we do not state fee amounts that may vary by wallet or Bank Transfer route. The answer tells you where to check, not a number we made up.
If the bKash deposit step or Bank Transfer reference format changes on the platform, this FAQ is updated to match. An outdated answer creates confusion at the cashier desk, so we treat accuracy here as a practical obligation.
Where an answer touches on access or account eligibility, we state that availability depends on your local law and the eligible regions confirmed at account opening. We do not make legal claims we are not in a position to support.
The two configured payment methods on this site work through different flows, and the FAQ answers for each one reflect that. Knowing which method your question belongs to saves you from reading the wrong set of steps.
bKash confirmation appears in your account transaction record after the mobile wallet step completes. Bank Transfer confirmation depends on the bank's processing cycle and the reference number you submitted — both are visible in the transaction history section of your account panel.
bKash deposits carry a transaction ID from your bKash app. Bank Transfer deposits carry the reference number the deposit screen gives you — this is what our team uses to locate your transfer. Keep both in the same place before contacting support.
Both methods write to the same transaction history in your account, but the entry label differs: bKash entries show the wallet number used; Bank Transfer entries show the bank reference. Knowing which label to look for reduces back-and-forth with support.
For bKash: if the transaction record shows no entry after you completed the wallet step, contact support with the bKash transaction ID. For Bank Transfer: if the entry does not appear within the window shown on the deposit screen, share the bank reference and transfer receipt.
Once your account balance is confirmed in the transaction record, the lobby is the next step. These four points cover what you will find there and how the account controls connect to your session — so the transition from wallet to game is clear before you start.
Your confirmed balance shows at the top of the lobby. You can see it before you open any game — slots from Habanero or PG Soft, live casino tables, or crash games like Crash Bangladesh Arena. No need to guess your available amount mid-session.
The account transaction record stays accessible while you are in the lobby. If you want to confirm a deposit posted correctly before raising a stake, open the record from the account icon — it does not require you to leave the game screen on mobile.
The sportsbook section carries cricket as a primary category — BPL, international cricket and other formats are listed there. You can move from the lobby to the sportsbook and back without logging out or re-entering your account details.
Account settings — your registered payment method, withdrawal preferences and profile details — are shown in the account panel that sits between login and the lobby. Reviewing them takes a moment and avoids the kind of mismatch that holds up a withdrawal later.
These are the questions we receive most often about account setup, deposits through bKash and Bank Transfer, transaction records and withdrawal steps. Each answer describes the specific path inside your account — not a generic instruction. If your question is not here, use the live chat or email route listed in the support section above.
Go to the deposit section in your account panel and select bKash. Enter your bKash number and the amount, then confirm on the next screen. Your bKash app will prompt you to approve the transaction. Once approved, check your transaction record in the account panel to confirm the entry has posted.
First, check the transaction record in your account panel — sometimes there is a short delay before the entry appears. If the record shows nothing after the window stated on the deposit screen, contact support through live chat or email. Have your bKash transaction ID ready so the team can locate the specific transfer without asking for extra details.
Select Bank Transfer in the deposit section and follow the steps shown on screen. The deposit page gives you a reference number — use this exactly when making the transfer from your bank. Keep a copy of your transfer receipt. The transaction record will update once the bank's processing cycle completes and the reference is matched on our side.
Open the transaction record in your account panel. Each withdrawal request appears there with a status label. The label updates as the request moves through the process. If the status has not changed within the window shown when you submitted the request, contact support with your withdrawal reference number from the same record.
Payment method settings are managed in the account panel under account controls. The options shown there reflect what is currently configured for your account. Follow the instructions on that screen to update your details. If the field is not editable or you receive an error, contact support via live chat for account-level assistance.
Availability depends on your local law and the eligible regions confirmed at the time your account was opened. We do not make a blanket eligibility claim for every location. Check the terms section of your account for the region conditions that apply to you, and contact support if you have a specific access question.
Three routes are available: live chat from the help section of your account panel, email to the address shown in the same section, or the help centre articles accessible within your account. When you contact us, include your account reference and the relevant transaction ID so we can locate the right record without delay.